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PraxisCore
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Platform

What runs today, and what has to come next.

PraxisCore is honest about its own maturity. The operations layer is live; the plumbing into the practice management system is the roadmap priority that decides whether any of it lands commercially.

Live in the console

Shipped

  • Onboarding workflow

    Agreement, discovery, scoped access, training manual and go-live handover — tracked per practice.

  • AI Task Radar

    Detected patterns with evidence, estimated hours saved, and a supervised-approval gate on every automation.

  • Security & compliance tracker

    APP, NDB, Essential Eight, architecture and AI governance controls with owners and review dates.

  • Multi-tenant foundation

    Practice-scoped roles, row-level security at the database, and an append-only audit trail.

  • Appointment & diary management

    Booking form, drag-and-drop rescheduling with confirmation, cancellations with notice tracking, and did-not-attend flagging.

  • Waitlists & recalls

    Urgency-ranked waitlist triage with slot offers, plus due and overdue clinical recall follow-up tracking.

  • Diary rules

    Per-practice cancellation windows, DNA thresholds and booking boundaries, editable by practice owners.

  • Diary analytics

    Cancellation, DNA, waitlist-conversion and recall KPIs charted over selectable date ranges.

  • CSV import & export

    Line-validated, audit-logged migration of appointments, waitlist entries and recall lists.

  • Reminders & patient notices

    Scheduled reminder sweep and cancellation, reschedule, DNA and recall notices with an immutable delivery log. Email sending activates once a sender domain is connected.

  • Fine-grained role permissions

    Platform admin, practice owner, practice staff and assistant capabilities enforced in the database and the console.

  • Monitoring & telemetry

    Structured error and performance capture across marketing, auth and the console, with an operations health view.

  • Backups & restore runbook

    Nightly logical snapshots to private storage, tracked runs, and a documented four-procedure recovery runbook.

  • Referral & correspondence tracking

    Inbound and outbound status, specialist turnaround against the agreed SLA, and confirmation that results are filed to the right record.

  • Secure messaging

    Auditable in-platform messaging between assistant, practice and patient contact, retained per practice. Not email.

  • Document & template management

    Version-controlled letters, forms and consent templates per practice; every edit creates a new version with a change note and an author.

  • Staff rostering & credentialing

    Shift coverage, approved leave, uncovered-shift assignment, and AHPRA-style credential expiry tracking for assistants.

  • Reporting & analytics

    Referral SLA breaches, correspondence turnaround trend and assistant utilisation across the whole book of business.

  • CI/CD pipeline

    Lint, typecheck, build and migration replay on every pull request, with RLS and grant validation.

Build sequence

Roadmap

Core practice modules

Patient records / PMS integration
Live read-write into Genie via its API or HL7/FHIR interface. The single largest dependency.
Medicare & billing engine
Claim submission, rejection handling, bulk vs private billing, banking reconciliation, MBS lookups.
Claim turnaround reporting
Medicare claim turnaround joins the referral and utilisation reporting once the claiming gateway is connected.

Identity & access

Enforced MFA and SSO
No password-only account touches patient-adjacent data.
Session management
Auto-timeout, device binding, and instant revocation of an assistant's access by the practice.

Integrations

Genie Practice Management System
Primary integration target; Best Practice, MedicalDirector and Zedmed as the platform scales.
Medicare / Services Australia
Claiming gateway for submission and rejection handling.
Results delivery
Pathology and imaging via HealthLink or Medical Objects.
Sender domain & SMS delivery
Notices are composed and logged today; connecting a sender domain and SMS provider switches delivery on.
Subscriptions & billing
Stripe plans behind the pricing page, with feature gating by subscription status.

Operator tooling

Book-of-business view
Every partner practice on one surface, not one at a time.
SLA tracking
Response times and task turnaround, measured per practice.
Assistant performance
Training completion tied back to the manual each assistant was onboarded against.